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Ubereats Australia

Ubereats Australia

www.ubereats.com
What is your customer experience with Ubereats Australia?

Ubereats Australia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Ubereats Australia has a 1.3 star rating from 42 customer reviews; consumers are mostly dissatisfied and unfavorable feedback dominates.

Key Takeaways for Future Customers

  • Expect frequent customer complaints about deliveries and refunds when reading Ubereats Australia reviews.
  • Contact options are limited to chat; phone support appears unavailable, which affects membership and subscription issues.

Negative Feedback / Risk Areas

  • Recurring reports of missing or wrong orders and delayed or withheld refunds.
  • Poor customer service responsiveness and difficulty reaching support for billing, refunds, and cancellations.

Positive Feedback

Some find the app convenient when it works and occasional refunds are issued after delays.

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Media from reviews

Ubereats Australia - Get back my Uber eat account
Ubereats Australia - No contact madeUbereats Australia - No contact made - Image 2Ubereats Australia - ComplaintUbereats Australia - Complaint - Image 2Ubereats Australia - Food was not delivered it was $95 worth of mac donalds that i payed...Ubereats Australia - Food was not delivered it was $95 worth of mac donalds... - Image 2
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Show reviews that mention
refund order service fault number eats personal card drivers fault place order eats application
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Jayley Fed

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to use a uber cash but CANT access it? I need help with it please

AI Highlights
  • - Customer reports being hung up on.
  • - They say the service is very bad.
  • - They urge others not to use the company.

They Hang up on me, it is so bad please dont Use it I am begging you. This company is so horrible that you are going to thank me just dont use it please please please please please please please please

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Aureliano Oyw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Appalling service

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I ordered 3 of my favourite granola and was delivered an unknown bag of muesli. If the product is no longer available then please remove it from the webpage.

User's recommendation: Don't ever use Uber Eats

View full review
Anonymous
map-marker Sydney, New South Wales

Membership refund

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AI Highlights
  • - The issue is resolved and a refund has been received.
  • - Phone support is gone; chat only, unfair to elderly, disabled and tech challenged people.

The issue has been resolved and refund received. To note: the customer service number is no longer in service.

They can only be contacted by chat. This is unfair to elderly, disabled and tech challenged people who do not, cannot, and are not savvy enough to do so.

View full review
Anonymous
map-marker Sydney, New South Wales

Unhappy

AI Highlights
  • - Driver ate most of the food, left the rest cold at the gate, and texted after leaving.
  • - Unhelpful site makes complaints difficult; avoid Uber Eats.

We order uber kfc via uber eats.

1.5 hours later, the driver ate a lot of the food, what was left was cold, and he left it at the front gate and sent a text after he was far enough away that I couldnt challenge him.

Needless to say we werewolf going to eat food which had been touched by grubby hands.

Didnt know how to complain and the web site is unhelpful.

So never ever again will we use uber eats, and never ever user uber for transport, which I used to use on a regular basis.

My advice - never use this service.

User's recommendation: Never use any uber service ever

View full review
Mizael Mku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I’m unable to place order on my Uber eats application

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Ive been trying to place orders from last couple of day but I couldnt place order through Uber eats application. Ive Been getting an error .

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Affaf K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t give my refund

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AI Highlights
  • - Ordered 6 acai bowls but only 3 were received.
  • - Customer says support cannot issue a refund.
  • - The driver is blamed for not checking the order quantity.

I ordered 6 acai bowls, but only received 3. I contacted them, but they kept insisting that they cannot issue a refund. This is the driver's fault for not checking the order and the quantity of the product that should be included.

Loss:
$64
Pros:
  • Good app
Cons:
  • Not good with customers
  • Not good service
  • Not good customer service

Preferred solution: Full refund

View full review
Rodert Hsz

Charged for an order didn't do

I was charged for order I didn't order. Tied to em but no reply. And I have been trying to find your phone number but they are wr6

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Affaf K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Uber didn’t refund for my missing items

I ordered 6 acais and only received 3 and I have tried to get through but they keep saying Im not eligible for a refund this isnt my fault its the uber drivers fault

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Nicole B Iyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want my refund

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I ordered dinner for myself and my daughter. Nothing was delivered.

Now, $70 is a lot for a single mum. I want a refund for a meal I paid for which never arrived.

Loss:
$69
Pros:
  • Convenient and mostly reliable
Cons:
  • Ease

Preferred solution: Full refund

User's recommendation: I don't recommend this service at sll

View full review
Tryston Ksq

I use my personal card ,I want refund of money

When I was paying I used my personal card instead of plus card and the money was defended to the plus card

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Daniel F Orv

Ddx g

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They don't seem to have a customer support line. I did however get refunded a few days later for a order the supplier cancelled.

Pros:
  • Diversity of food choice
Cons:
  • Poor customer service

Preferred solution: Apology

User's recommendation: Make sure you can afford the wait on refunds

View full review
Bodain N

Get back my Uber eat account

Ubereats Australia - Get back my Uber eat account

I had before Uber eat account but was brock last year now it been like 1year so need get back my Uber eat account please

Preferred solution: My Uber eat account back

View full review
Janice K Qnb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I never received my order at all and it said it's been delivered

I ordered a meal from McDonalds and have been waiting for and hour and a half I cheaked track my order and it said delivered but I didnt receive it

Loss:
$18

Preferred solution: I would like you to get to the bottom of it

User's recommendation: Don’t order on Uber eats because you don’t get your orders

View full review
Sheldon C Fzz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Driver will not deliver myvfood

AI Highlights
  • - Food wasn't delivered to my address.
  • - No refund; I request a KFC voucher for the paid amount.
  • - I received an email stating items missing.
Updated by user Mar 19, 2024

My order got delivered to the address where I ordered previously. So in other words they stuffed up.

Since I didn't receive my order.

All I asked for is a voucher or a refund, but no one has got back to me with either..... It would be much appreciated if uber eats did the right thing and compensate me.

Original review Feb 09, 2024

I didn't get my food delivered to the delivery address I typed in. But since you don't want to refund me.

At least You can by principle, give me a kfc voucher for the amount I paid for in good heart. Thank you.

As I'm still wondering who took my delivery. Plus I got another email stating there were products missing off my order.

Kind Regards,

Sheldon Charlesworth.

Loss:
$52
Pros:
  • On time delivery
Cons:
  • Not get what you paid for

Preferred solution: Full refund

View full review
Bomin K Pjv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Phone hung up

AI Highlights
  • - Order was never delivered by the bike driver.
  • - Address change and payment; driver said he couldn't come.
  • - He asked for my PIN and I have a screenshot as proof.

My Oder was never delivered by this bike driver. After I change the address of the delivery (I paid as well), the bike driver said he can not come to my area.

So he meant to cancel the order.

He asked me for my pin and he used that pin to lie as if he delivered. But he didn’t know I had some screen shot of proof that he asked for my pin to end the delivery.

Loss:
$101
Cons:
  • You can not call customer service

Preferred solution: Full refund

User's recommendation: Never again with ubereats as they are so hard to contact when problems happens

View full review
Ross W Lmq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged twice

Being charged twice for same order.just want refund .will never use uber eats again. This is not the first time this has happened

Loss:
$44

Preferred solution: Full refund

View full review

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